During the first six months of 2021, the NAR 777 support service received more than 1 million requests and answered them on average in 17 seconds. 89% of subscribers who called to the support service highly appreciated the level of services provided. In general, 93% of the received requests were resolved from the first call.
Also, Nar provided services to its subscribers through official social networks – Facebook , Instagram and Twitter “- and answered more than 89 thousand . Requests. For 50% of the appeals received through social networks, the answer was given for 1 minute, and 90% for 10 minutes. At requests from all social networks Nar answered on average in 11 minutes.
Mobile operator also provides its customers with a high level of service through an online chat in the Nar + Appendix, which is constantly being improved and aimed to make the daily life of subscribers comfortable and flexible. Thus, more than 96 thousand requests received in 6 months have been promptly processed.