The introduction of artificial intelligence (AI) changes the tourism industry, optimizes operations and increases efficiency.
In an interview with Anadolu, the business development manager of Ratehawk, Ivan Yushchenko, said that Ratehawk, providing various accommodation options, individual and group reservations, car rental, transfers organization and other related services , uses artificial intelligence for quick clustering and processing information.
According to him, artificial intelligence “quickly and effectively” processes information of more than 220 companies, translates emails in the support section, deciphers the recorded calls and helps regulate communication, due to which time and expenses are saved.
“The main processes in which we use artificial intelligence become 2-5 times faster, the costs are reduced,” Yushchenko said.
– the tourism industry is changing with automation
The development of artificial intelligence platforms, such as ChatGPT, meanwhile, opens the way to progress in the tourism industry, in particular in the field of communication with clients.
The business development manager of the CloudBeds Placement System of CloudBeds Ricky Asedo said that artificial intelligence, which saves time and increases profit size, also accelerates the process of communication between the client and the hotel.
In turn, Wilhelm Rabstyn, general director of the Bookboost platform, which collects and optimizes the data of visitors, said that thanks to AI, patterns are “identified in these customers.”
According to him, AI, which collects and determines models of customer behavior, is also used in the process of frequently asked questions and repeated conversations.
Meanwhile, Michael Mitterhofer, General Director of Re: Guest, a company providing digital hotel software, said that the tourism industry is changing with automation.
He noted that the chatbot with artificial intelligence developed by him is widely used in Germany and Austria.
Hotels that are difficult to find sellers to resolve the main issues of customers and planning can save time and expenses using a chatbot, ”said Mitterhofer
The American consulting company McKinsey stated in its report that artificial intelligence has the potential to increase value added by 2-4 trillion dollars a year in various sectors. The tourist sector will grow by an average of 6 percent annually over the next 5-7 years, – the company predict.