Azercell Telekom continues to provide high -quality services on various platforms for more than 5 million subscribers, as a strategic purpose, “simplify access, expand opportunities”.
According to the results of the first half of this year, the level of satisfaction of subscribers of the Azercell telephone center was 94%. The average processing time of 1.4 million calls was about 2 minutes, which is much higher than the standard accepted throughout the world at 6 minutes 10 seconds.
About 500,000 requests was effectively processed by the online support service in addition to 125,000 applications received through the official pages of Azercell on Facebook, Instagram, Twitter, YouTube and Linkedin.
At the same time, during the above period, about 400,000 subscribers were served by the company at subscriber service centers, at Azercell EKSPRES and Azercell Exclusive, as well as through mobile subscriber service.
customer requests mainly concerned mobile Internet services, information about the balance sheet and payment methods, as well as connecting to the services.
The company has repeatedly been awarded international certificates for a high level of customer service and response speed to requests.