For more than a year, in our country, as around the world, the coronavirus pandemic reigns. In connection with the existing realities, many areas, including banking, faced difficulties in providing services to customers in the usual form, in safe and comfortable conditions. Overcoming these difficulties and ensuring the necessary changes in customer service sets new tasks to banks and, mainly, speeds up the process of transition to a new era in banking. Kapital Bank, the country’s first bank, is one of the leaders in the introduction of innovation in the banking market. We interviewed Ramil Imamov, the Chief Director for Retail Sales Kapital Bank to learn about innovations, directions and purposes implemented by the Bank for the last period and on which work is currently being done.
– Mr. Imamov, it was repeatedly reported that Kapital Bank entered into a new strategic period. First of all, I would like to get information about the basic purposes and priorities for the new period.
– As you noted, Kapital Bank has already successfully completed another strategic period and began to implement the new plan. Over the past time, the transformation of branches was carried out, they created the conditions corresponding to corporate standards. Fully universal personnel has been formed, which meets modern requirements and customer requests, capable of promptly provide all types of banking services. In general, I would like to emphasize that the new strategic plan covers rather wide and ambitious goals. Expansion of the provision of banking services online, the development of new products and services in accordance with the needs of our customers, and, as a result of all this, the increase in customer satisfaction is our priority objectives and in a new strategic period.
– Recently, Kapital Bank introduced a number of innovations that allow customers to use banking services remotely. The results achieved can be considered satisfactory?