Holding to the client-oriented strategy, NAR over the past year has provided excellent service to its subscribers through different channels. In 2021, the 777 call center received more than 2.3 million requests and answered them on average for 5 seconds.
Nar Call has achieved a very high indicator (94%) to solve subscriber requests from the first call. 88% of subscribers called the Call Center, highly appreciated the level of services provided.
To improve Nar customer satisfaction, continues to submit exclusive dealer and service centers in the new concept throughout the country. Adapting 26 customer service points and sales to a completely new concept, the mobile operator provides the provision of services and information to its visitors in a modern style. For operations requiring direct customer participation, more than 150,000 subscribers were served in updated service centers.
To make customer service more affordable, in addition to the traditional NAR service tools continue to improve the quality of services provided to customers using digital platforms. Thanks to the updates of the Nar + application, which further simplifies the score management, the number of visits to the application has increased compared with last year by 75%.
Mobile operator, which is active in social networks, also responds to subscribers’ requests through official pages “ Facebook “, “ İnstagram “and ” twitter “. According to the previous year, requests about 160,000 NAR subscribers were resolved through social networks.